Book your 2026 & 2027 adventures Risk free.

  • Privacy Policy

Privacy Policy

At Patagoniahero, we are committed to respecting your privacy and protecting your data with the same dedication we bring to our treks and tours. This statement explains how Patagoniahero.com uses and protects the information you provide when using our website. We are dedicated to ensuring that your information is secure and used only in accordance with this policy.

*Before we get started.. If you want to opt out of communications at any time: click "unsubscribe" in any email or email us at info@patagoniahero.com with the subject Unsubscribe.
WHAT WE COLLECT
We collect information at various stages of your journey with us:
  • Inquiries & Contact: When you fill out a "Contact Us" form or request a quote, we collect your name, email, phone number, and any details you share about your travel plans.
  • Sensitive Travel Documentation: Once a booking is made, we collect passport details and necessary payment information required for local logistics.
  • Technical Data: Your IP (Internet Protocol) address, used for server diagnostics and to understand our global community's demographics.
CONSULTATIONS, CHATS & EMAILS
To provide the best possible service, we maintain records of our conversations with you:
  • Communication Logs: We retain copies of emails and transcripts of live chats between you and our Independent Adventure Specialists.
  • Why We Keep This: This allows us to provide a seamless experience. If you speak with a different team member later, they will have the full context of your previous questions, preferences, and concerns, ensuring you never have to repeat yourself.
  • Internal Use Only: These logs are used strictly for training, quality assurance, and to ensure the accuracy of your booking requirements.
SENSITIVE DATA & LOGISTICS
Because trekking in Chile and South America involves significant government regulation, we handle your sensitive documents with the highest level of care:
  • Purpose: In certain cases, we collect passport scans and details specifically to secure permits with the national parks or to book flights or bus tickets.
  • Handling: These details are shared exclusively with the logistics specialists at our local operating partner, Patagonia Hero Travel SPA, who manages the physical permit applications and flight/bus manifesting if applicable.
  • Security: We use end-to-end encryption for the transmission of sensitive documents and maintain a strict data-retention policy to ensure these documents are not kept on our active servers longer than legally required for local audit purposes.
HOW WE USE YOUR INFORMATION
We use your data to provide a seamless travel experience and improve our services:
  • Guest Support: We communicate regularly to provide requested services, resolve account issues, and send welcoming emails to verify your account.
  • Updates: We occasionally send emails regarding new destinations, special deals, or our newsletter.
  • Opt-Out: You can opt-out of these communications at any time by clicking "unsubscribe" in any email or by contacting us at info@patagoniahero.com.
COOKIES & TRACKING
Cookies are small files that help us analyze web traffic and allow our website to respond to you as an individual.
  • Personalization: We use cookies to remember your preferences and tailor our operations to your likes and dislikes.
  • Advertising Performance: We use Google conversion tracking cookies to measure the effectiveness of our ads. These cookies are not personally identifiable and expire within 30 days.
SECURITY FEATURES
We take every precaution to protect your information:
  • SSL Encryption: During data transmission, we use Secure Sockets Layer (SSL) software to encrypt the information you input.
  • Safeguards: We maintain physical, electronic, and procedural safeguards to protect all personally identifiable customer information.
EXTERNAL LINKS
Our website may contain links to other sites of interest. Once you leave Patagoniahero.com, please note that we do not have control over those external websites and are not responsible for the protection and privacy of any information you provide while visiting them.
CONTACT US
If you have any questions regarding this privacy policy or how your data is handled, please email us at info@patagoniahero.com. We may update this policy occasionally to reflect changes in our services or local regulations.